Montbleu Casino Customer Reviews Avg Rating :
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Guest Review: 1 Posted Date: 2012-01-21
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Buyer Beware with this hotel. To my surprise I was charged an additional $4.50 per room (had 2 rooms). Although my receipt stated that I had prepaid my bill in FULL, I was still handed an additional bill for parking, spa, pool, and gym fee (none of which I used). Tried to talk to the manager, but he would not wave the fee. I understand that the $9.00  is not the world, but that is not the point. I felt this hotel was ripping me off. I told the manager its his choice if he wants to keep my $9.00 or my future business. He opted to keep my $9.00.
Guest Review: 2 by IndrekV of San Jose, CA Posted Date: 2012-01-20
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I like this hotel because of the location and rooms in general, but what I was not happy with was that there was a leak in the shower wall, which due to layout of the room meant that when taking a shower some of the water ended up in the floor of the main room. Not a big leak (puddle was about the size of a half of letter size paper), but it just did  not look very good there. Also the food in the buffet was below my expectations and trust me - they were pretty low going into it. I think the best comment came from my 10 year old son who while eating chow mein asked me "what is it?" and I told him that it was "chow mein" and he declared that it was so "bland that there was nothing chow meiny about it". Oh and on the last day of our stay in the morning when in a rush to the final championship game the electricity went out and we were forced to finish our food in a dark, WHILE some of the slot machines were still on. Not cool. In summary - I would stay there again, but would avoid eating there for sure.
Guest Review: 3 Posted Date: 2012-01-03
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Hotel muito bom, bem localizado. Infelizmente sem geladeira no quarto. Quarto amplo comuma hidro para relaxar. Excelente custo beneficio. Recomendo.
Guest Review: 4 Posted Date: 2011-12-27
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The hotel and other hotels in Lake Tahoe NV side really stink with cigarette smell. They should fix this ASAP. Rooms need renovations. TV etc are old. Jakuzzi in the room look strange.
Guest Review: 5 by Ruth & JohnF of Los Angeles Posted Date: 2011-12-26
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There was no snow when we were there so the whole town was pretty deserted. You would think the hotel staff would be trying extra hard to keep us happy, but instead it felt almost like they thought they were being inconvenienced. The concierge was particularly useless. He not only seemed to not care, but he did not give us correct information! Said  no resorts had snow - not true, we called Heavenly and spent a nice day tubing and playing. He didn't bother to mention there was no buffet open, or that there was a kids arcade down the street at Harvee's even thought we asked abut activities for our 7 yr old daughter. We decided he was "broccoli" for all the good he did. Having a hot tub occupying the room we were obviously sharing with a young child was pret weird - surely was another room in the practically empty hotel that would have been more suitable. No mini fridge, no microwave, not even a coffee maker. The bell staff was helpful and pleasant and the free valet service was very nice.
Guest Review: 6 Posted Date: 2011-12-26
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My fiancee arrived at the hotel earlier than me. Since I booked the reservation in my name, she was not able to check in without me. This is understandable. I called Hotel.com to add her to the reservation so that she don't need to wait for me. They took them an hour and half and wasted our precious time over the phone to get things in order. I and  my fiancee were very frustrated. I spent 40 minutes with the first staff and nothing solved. The second one added the name but forgot to fax the change over to the hotel. Third one finally got it done. I had not to go through all this and wasted my time.
Guest Review: 7 Posted Date: 2011-12-21
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very good
Guest Review: 8 by JamesK of CA. foot hills Posted Date: 2011-11-26
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The check in and out was fast and the hotel was very clean
Guest Review: 9 Posted Date: 2011-11-25
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Took an overnight trip to see a show in Tahoe. The staff was friendly and room service was excellent. The room was clean and the rates were reasonable. I even won some money. It was overall a great stay until we departed. After checking out we went to the parking garage to retrieve our car and to my complete surprise, one of the hubcaps to my Cadillac  was gone. I would stay again but I would suggest that they beef up security in their parking lot. I realize that these things happen and it is not unique to Montblue that said please put some security in your lot
Guest Review: 10 Posted Date: 2011-11-23
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Room was amazing! Beds are incredibly soft!!!
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