|
| AVERAGE Hotel Service Rating : |
  |
AVERAGE Hotel Condition Rating : |
|
| AVERAGE Room Comfort Rating : |
|
AVERAGE Room Cleanliness Rating : |
|
|
| |
 |
| Guest Review: 1 |
|
Posted Date: 2012-05-01 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Nice stay, could have been an excellent stay if wireless internet was working correctly. Could not get on internet from room, staff stated issue was too many teenage girls in hotel using all the bandwidth, I am a network engineer, here is some advice. Work with your wireless/network provider and increase bandwidth to maximum available. The cost is minimal and you will gain customer satisfaction. |
|
|
| |
| |
| Guest Review: 2 |
|
Posted Date: 2012-04-23 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| We thought the stay was comfortable and the lobby is nice with lots of seating. Also, good seating on the second level. There is also a nice restaurant on site. The staff is polite and accommodating. |
|
|
| |
| |
| Guest Review: 3 |
|
Posted Date: 2012-04-16 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| The hotel was great and the staff friendly. Across from the airport is a plus.
We had a 6:30am flight and a 4:30am wake-up call that never happened. Fortunatly we made our flight without the call. This could have been a real issue.
Also, we needed the shuttle to follow us to the rental car lot to drop off the car the night before our flight then take us to a casino. The staff insisted on us dropping off the car and returning to the hotel to make arrangements for the trip to the casino. This seemed a waste of time. |
|
|
| |
| |
| Guest Review: 4 |
|
Posted Date: 2012-04-08 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Had to be in Reno several times over the past 2 months and stayed here. Staff very accomodating.
Great shuttle policy. My 3 biggies: room cleanliness, bed comfort, shower quality were all met each time. They had some elevator problems but resolved them within 12 hours.
Easy on-off freeway and right at the airport with no noise.
Would stay again. |
|
|
| |
| |
| Guest Review: 5 |
|
Posted Date: 2012-04-08 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| The rooms were very commodious; so large, that I sent pictures home to show my family. |
|
|
| |
| |
| Guest Review: 6 |
by Rob H of
Dallas,TX |
Posted Date: 2012-03-27 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| I stay here every time i'm in Reno.I'm traveling for business so i don't want to stay in the resorts.This place is perfect.Friendly staff,clean rooms,nice cafe,shuttle service,across the street from the airport and minutes from some nice casinos/resorts.What else could i ask for?Housekeeping does a great job,plenty of parking.Nice property!! |
|
|
| |
| |
| Guest Review: 7 |
|
Posted Date: 2012-03-27 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| The hotel was decent , not fancy but nice, o.k. about the same as the Grand Sierra. Easier in and out to the airport. |
|
|
| |
| |
| Guest Review: 8 |
by David H of
Houston |
Posted Date: 2012-03-23 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| We got to town late, and had an early flight, so we were only in the hotel for about 5 hours. However, in most ways it met our needs. The only negative experience with the room is related to maintenance. The lights around the vanity, and the ceiling light as you enter the room, are controlled by a "high tech" switch that requires a card to be inserted, then the lights are supposed to dim or brighten. However, the fancy high tech switch didn't work. The front desk offered to have maintenance check it out, but I just loosened the light bulbs and went to sleep. Had they used a good 'ol light switch, I would have given them a 4 all the way around. |
|
|
| |
| |
| Guest Review: 9 |
|
Posted Date: 2012-03-05 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Very convenient to the airport, 24-hour airport shuttle van; helpful and pleasant staff |
|
|
| |
| |
| Guest Review: 10 |
|
Posted Date: 2012-03-03 |
|
| Overall Rating |
|
|
Hotel Service |
|
|
|
|
|
| Hotel Condition |
|
|
Room Comfort |
|
|
|
|
|
| Room Cleanliness |
|
|
|
|
|
| Ours was a last minute decision to stay over, we felt it was a good deal for the money. The hotel was clean, quiet and the staff was very friendly and helpful. |
|
|
| |
| |
|
|
